We want you to love what you buy from Steady & Strong Wellness. If something isn’t right, here’s how we’ll make it right.
Effective date: September 29, 2026
Digital products
Our digital guides and planners are delivered instantly as downloadable PDFs. Because you get immediate access to the full product, our refund policy for digital products works a little differently than for physical goods:
- Not yet downloaded: you can request a full refund within 14 days of purchase, as long as you haven’t downloaded the file.
- Faulty files: if a file is corrupted, incomplete, or won’t open, contact us. We’ll send you a working copy right away, or, if we can’t fix the issue, issue a full refund.
- Accidental duplicate purchase: if you bought the same product twice, or bought a single guide that’s included in a bundle you purchased at the same time, let us know and we’ll refund the duplicate.
Once a digital product has been downloaded, it isn’t eligible for a refund for change-of-mind reasons, since the file can’t be “returned.” We’re always happy to answer questions before you buy, so please reach out if you’re unsure which guide is right for you.
Physical products
- Returns: unused items in their original condition and packaging can be returned within 30 days of delivery for a refund of the item price.
- Damaged, defective, or incorrect items: if your order arrives damaged, defective, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.
- Not eligible: items that have been used, worn, washed, or damaged after delivery, and gift cards.
Return shipping
For change-of-mind returns, return shipping costs are the customer’s responsibility, and original shipping charges are non-refundable. If the return is due to our error or a defective item, we’ll cover return shipping. We recommend a trackable shipping method, as we can’t be responsible for returns lost in transit.
How to request a refund or return
- Contact us through our contact page with your order number, the item(s), and the reason for your request.
- For physical returns, we’ll reply with return instructions and the return address. Please don’t send items back without contacting us first.
- Once we receive and inspect your return (or confirm eligibility for a digital refund), we’ll let you know and process your refund.
Refund timing
Approved refunds are issued to your original payment method through Stripe, usually within 5 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Exchanges
Need a different size tee? Contact us within 30 days of delivery. If the item is unused and the size you want is in stock, we’ll help you exchange it.
Order cancellations
Physical orders can be canceled for a full refund if they haven’t shipped yet. Digital orders can be canceled and refunded under the digital policy above.
Questions
If you have any questions about this policy, please contact us. You can also find answers in our FAQ, and shipping details in our Shipping Policy.
Last updated September 29, 2026